Visa FAQs

Visa FAQs

Q

I was told by a representative to upload my bills for switching services but have not received the reward card yet?

A

You must remain active and in good standing for 90 days before we mail out the reward card. Reward cards will be mailed within 4-6 weeks after continuous service for 90 days in an eligible package. If it has been over 6 weeks from the 90-day service period, please call us at 1-888-977-8985 and we will be happy to help.

 

Q

Where do I find my Redemption code?

A

Your Redemption code can be found on the postcard and/or email you received that included your registration instructions. If you have not received the postcard/email or misplaced it, please use the Forgot Your Redemption Code link on the registration page to retrieve it. 

 

Q

Does my reward card expire?

A

No; but a service fee of $2.50 per month beginning the 7th month from the date of activation will be charged to any remaining balance except where prohibited by law.

 

Q

I have submitted the information twice but have not received the reward card yet?

A

You must remain active and in good standing for 90 days before we mail out the reward cards. Reward cards will be mailed within 4-6 weeks after continuous service for 90 days in an eligible package. If it has been over 6 weeks from the 90 day service period, please call us at 1-888-977-8985 and we will be happy to help.

 

Q

Is the reward card delivered electronically via email or is it a physical card?

A

The reward card is a physical card and will be delivered via USPS mail.

 

Q

What do I do if I lost my reward card?

A

Please follow the instructions that came with your reward card to replace a lost or stolen card. If you no longer have those instructions, please call us at 1-888-977-8985 to speak to a customer service representative and reference the Time Warner Cable Better Guarantee campaign.

 

Q

How long will it be before I receive my reward card?

A

Reward cards will be mailed within 4-6 weeks after continuous service for 90 days in an eligible package. If it has been over 6 weeks from the 90 day service period, please call us at 1-888-977-8985 and we are happy to help. You can also check your status at any time using the status tab on this site.

 

Q

I have an issue with my Time Warner Cable service. What number can I call?

A

If your service address is in the East, please call 1-855-375-9020.
If your service address is in the Midwest, Texas or Pacific West, please call 1-855-230-8169.

 

Q

How can I check the balance on my reward card?

A

You can check the balance on your reward card by calling the number provided on the back of your reward card. You may also go to the website provided on the back of the card and follow the instructions detailed online to check your balance.

 

Q

How do I use my reward card?

A

Simply present the reward card at the time of payment, and sign the receipt. As you use the reward card, the balance will be reduced by the full amount of each purchase including taxes and any fees. The reward card can be used to pay the full amount of the purchase and applicable taxes, so long as the balance remaining is sufficient.

 

Q

How do I activate my reward card?

A

You do not need to activate, the reward card is active when you receive it. We recommend that you write down the card number and the customer service number on a separate piece of paper in the event the reward card is lost or stolen.

 

Q

Can I reload my reward card?

A

The reward card is not reloadable or returnable.

 

 

Q

When can I start using my reward card?

A

You can start using your reward card as soon as you receive it.

 

Q

How do I dispute a reward card transaction?

A

If there are any disputes in regard to purchases you make using the reward card, you agree to settle such disputes with the merchant from whom the purchase was made.

 

Q

Can I use my reward card for recurring billing?

A

Unfortunately, your reward card cannot be used for this purpose.

 

 

The Visa Reward Card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. The Bancorp Bank; Member FDIC. This card may be used in the U.S. and District of Columbia everywhere Visa debit cards are accepted. The Card may not be used outside of the U.S. or the District of Columbia including Internet and mail or telephone order merchants outside of the U.S. or the District of Columbia.