Visa FAQs

Q

I was told by a representative to upload my bills for switching services but have not received the reward card yet?

A

You must remain active and in good standing for 90 days before we mail out the reward card. Reward cards will be mailed within 4-6 weeks after continuous service for 90 days in an eligible package. If it has been over 6 weeks from the 90-day service period, please call us at 1-888-977-8985 and we will be happy to help.

 

Q

Where do I find my Redemption code?

A

Your Redemption code can be found on the postcard and/or email you received that included your registration instructions. If you have not received the postcard/email or misplaced it, please call 1-888-TWCABLE (1-888-892-2253) for assistance.

 

Q

Does my reward card expire?

A

No; but a service fee of $2.50 per month beginning the 7th month from the date of activation will be charged to any remaining balance except where prohibited by law.

 

Q

I have submitted the information twice but have not received the reward card yet?

A

You must remain active and in good standing for 90 days before we mail out the reward cards. Reward cards will be mailed within 4-6 weeks after continuous service for 90 days in an eligible package. If it has been over 6 weeks from the 90 day service period, please call us at 1-888-977-8985 and we will be happy to help.

 

Q

Is the reward card delivered electronically via email or is it a physical card?

A

The reward card is a physical card and will be delivered via mail.

 

Q

What do I do if I lost my reward card?

A

Please follow the instructions that came with your reward card to replace a lost or stolen card. If you no longer have those instructions, please call us at 1-888-977-8985 to speak to a customer service representative and reference the Time Warner Cable Better Guarantee campaign.

 

Q

How long will it be before I receive my reward card?

A

You must remain active and in good standing for 90 days before we mail out the reward cards. Reward cards will be mailed within 4-6 weeks after continuous service for 90 days in an eligible package. If it has been over 6 weeks from the 90 day service period, please call us at 1-888-977-8985 and we are happy to help. You can also check your status at any time using the status tab on this site.

 

Q

I have an issue with my Time Warner Cable service. What number can I call?

A

If your service address is in the East, please call 1-855-375-9020.
If your service address is in the Midwest, Texas or Pacific West, please call 1-855-230-8169.

 

Q

How can I check the balance on my reward card?

A

You can check the balance on your reward card by calling the number provided on the back of your reward card. You may also go to the website provided on the back of the card and follow the instructions detailed online to check your balance.

 

Q

How do I use my reward card?

A

Simply present the reward card at the time of payment, and sign the receipt. As you use the reward card, the balance will be reduced by the full amount of each purchase including taxes and any fees. The reward card can be used to pay the full amount of the purchase and applicable taxes, so long as the balance remaining is sufficient.

 

Q

How do I activate my reward card?

A

You do not need to activate, the reward card is active when you receive it. We recommend that you write down the card number and the customer service number on a separate piece of paper in case the reward card is lost or stolen.

 

Q

Can I reload my reward card?

A

The reward card is not reloadable or returnable.

 

Q

Can I share the balance or funds from one reward card to another?

A

Unfortunately, that’s not an option.

 

Q

When can I start using my reward card?

A

You can start using your reward card as soon as you receive it.

 

Q

How do I dispute a reward card transaction?

A

If there are any disputes in regard to purchases you make using the reward card, you agree to settle such disputes with the merchant from whom the purchase was made.

 

Q

Can I use my reward card for recurring billing?

A

Unfortunately, your reward card cannot be used for this purpose.

 

Q

How long will the Time Warner Cable Better Guarantee offers be available?

A

The Better Guarantee offers will be available from 1/21/2013 – 3/18/2013.

The Better Guarantee offers 2 will be available from 3/19/2013 – 6/16/2013

The Better Guarantee offers 3 will be available from 6/17/2013 – 9/18/2013

The Better Guarantee offers 4 will be available from 9/19/2013 – 12/18/2013

The IntelligentHome offers will be available from 1/19/14-3/18/14

 

The Visa Reward Card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. The Bancorp Bank; Member FDIC. This card may be used in the U.S. and District of Columbia everywhere Visa debit cards are accepted. The Card may not be used outside of the U.S. or the District of Columbia including Internet and mail or telephone order merchants outside of the U.S. or the District of Columbia.

Amazon FAQs

Q

I was told by a representative to upload my bills for switching services but have not received the reward cards yet?

A

You must remain active and in good standing for 90 days before we mail out the reward card. Reward cards will be mailed within 4-6 weeks after continuous service for 90 days in an eligible package. If it has been over 6 weeks from the 90 day service period, please call us at 1-888-977-8985, and we will be happy to help.

 

Q

I have submitted the information twice but have not received the reward card yet?

A

You will receive status updates via email once you have successfully registered. You must remain active and in good standing for 90 days before we mail out the reward cards. Reward cards will be mailed within 4-6 weeks after continuous service for 90 days in an eligible package. If it has been more than four and a half months since you installed, please call us at 1-888-977-8985 and we will be happy to help.

 

Q

Is the reward card delivered electronically via email or is it a physical card?

A

The reward card is a physical card and will be delivered to your primary address on your Time Warner Cable account.

 

Q

What do I do if I lose my reward card?

A

Please follow the instructions that came with your reward card to replace a lost or stolen card. If you no longer have those instructions, please call us at 1-888-977-8985 to speak to a customer service representative and reference the Time Warner Cable Amazon.com Gift Card campaign. If you have already entered the claim code on Amazon.com, you will not need to receive a replacement card. Visit www.amazon.com/gc-redeem for more information about redeeming your gift card on Amazon.com.

 

Q

How long will it be before I receive my reward card?

A

You must remain active and in good standing for 90 days before we mail out the reward cards. Reward cards will be mailed within 4-6 weeks after continuous service for 90 days in an eligible package. If it has been over 6 weeks from the 90 day service period, please call us at 1-888-977-8985 and we are happy to help. You can also check your status at any time using the status tab on this site.

 

Q

I have an issue with my Time Warner Cable service. What number can I call?

A

If your service address is in the East, please call 1-855-375-9020.

If your service address is in the Midwest, Texas or Pacific West, please call 1-855-230-8169.

 

Q

How can I check the balance on my reward card?

A

To view Amazon.com Gift Card balances, visit "Your Account" on Amazon.com.

 

Q

How do I use my reward card?

A

Go to Amazon.com and identify your claim code. (You will need to scratch off the protective coating on the back of the card.) If you're placing an order through the Shopping Cart, enter the gift card code as a payment option during Checkout and click "Apply." If you aren't ready to place an order yet, you can redeem the gift card in Your Account for future use.

Gift Cards must be redeemed toward the purchase of eligible products on www.amazon.com, or its affiliated websites. See www.amazon.com/gc-legal for complete gift card terms, conditions & restrictions.

 

Q

What are the restrictions for using a gift card?

A

See www.amazon.com/gc-legal for complete gift card terms, conditions & restrictions.

 

Q

What happens to the rest of my gift card balance if I don't use it all at once?

A

Once you've entered the claim code on Amazon.com, the balance will remain in your account for use on future purchases, so you don't need to enter the claim code again when you place your next order. Learn more.

 

Q

How do I activate my reward card?

A

You do not need to activate, the reward card is active when you receive it. We recommend that you write down the card number and the customer service number on a separate piece of paper in case the reward card is lost or stolen.

 

Q

Can I reload my reward card?

A

The reward card is not reloadable.

 

Q

When can I start using my reward card?

A

You can start using your reward card as soon as you receive it.

 

Q

How do I dispute a reward card transaction?

A

If there are any disputes in regard to purchases you make using the reward card, you agree to settle such disputes with the merchant from whom the purchase was made.

 

Q

How long will the Time Warner Cable Amazon gift card offer be available?

A

This offer will be available from 4/1/13 – 5/3/13.

 

Amazon.com is not a sponsor of this promotion. Except as required by law, Amazon.com Gift Cards ("GCs") cannot be transferred for value or redeemed for cash. GCs may be used only for purchases of eligible goods on Amazon.com or certain of its affiliated websites. For complete terms and conditions, see www.amazon.com/gc-legal. GCs are issued by ACI Gift Cards, Inc., a Washington corporation. ©,®,™ Amazon.com Inc. and/or its affiliates, 2013. No expiration date or service fees.